At Crowned Confidence, your privacy, dignity, and personal information are extremely important to us. We understand that hair loss, alopecia, and prosthetic wig services are personal and sensitive matters, and we are committed to protecting your information with professionalism, compassion, and care.

This Privacy Policy explains how Crowned Confidence collects, uses, stores, and protects your information when you visit our website, schedule consultations, purchase services, or communicate with our salon.
 

Information We Collect

We may collect the following information:

Personal Information

• Name

• Phone number

• Email address

• Billing and payment information

• Appointment history

• Consultation details

Health & Service Related Information

To properly provide prosthetic wig and hair replacement services, we may collect limited information related to:

• Hair loss concerns

• Alopecia conditions

• Scalp conditions

• Insurance documentation (if applicable)

• Service preferences

This information is only collected when voluntarily provided by the client.

Website Information

When visiting our website, we may collect:

• IP address

• Browser/device information

• Website usage data

• Cookies and analytics information

How We Use Your Information

Your information may be used to:

• Schedule and manage appointments

• Provide consultations and services

• Process payments and financing options

• Communicate appointment reminders and updates

• Assist with insurance-related documentation

• Improve customer experience and website performance

• Respond to inquiries and customer service requests

We only collect information necessary to provide quality service and support.

Payment & Financing Information

Crowned Confidence may offer third-party payment or financing options, including Klarna.

Payment processing and financing approvals are handled directly through those third-party providers. Crowned Confidence does not store full payment card details or make financing approval decisions.

We encourage clients to review Klarna’s privacy policy and terms directly on their website.

Confidentiality & Sensitive Services

We recognize that prosthetic wig and hair replacement services can involve sensitive personal and emotional matters.  All client consultations, service records, photos, and communications are handled with discretion and professionalism. Client information is never shared publicly without written consent.
 

Before-and-after photos or testimonials will only be used with client authorization.

Information Sharing

Crowned Confidence does not sell or rent your personal information.

Information may only be shared:

• With trusted service providers necessary to operate our business

• With payment or financing providers

• When required by law

• With your written authorization

Data Security

We implement reasonable administrative and technical safeguards to help protect your personal information from unauthorized access, misuse, or disclosure.

While no system can guarantee complete security, we strive to maintain secure business and communication practices.

Cookies & Website Tracking

Our website may use cookies or analytics tools to improve website performance and user experience.

You may disable cookies through your browser settings if preferred.

Your Rights

You may request to:

• Review your personal information

• Correct inaccurate information

• Request deletion of certain records where legally permitted

• Withdraw consent for marketing communications

To make a request, please contact us directly.

Third-Party Links

Our website may contain links to third-party websites or payment providers. Crowned Confidence is not responsible for the privacy practices of external websites.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in services, legal requirements, or business operations.

Updated versions will be posted on our website with a revised effective date.

Contact Information

Crowned Confidence

Ypsilanti, Michigan
 

For privacy-related questions or concerns, please contact us directly through our website or business contact information.